FAQ

Properly wearing a face mask can prevent exposure when a person with COVID-19 coughs, talks or sneezes and you are less than 1.5 metres away. Whether you have symptoms or not, wearing a mask will help protect others if you are infected with the virus.

Face masks are recommended for use within the community to reduce COVID-19 spread. Your best defence is to keep 1.5 metres away from other people, cover your mouth when you cough or sneeze with your elbow or tissue and frequently clean your hands with soap and water.  combining this with wearing a suitable face mask will drastically help reduce the probability of virus transmission.

Before putting on your mask, Wash your hands with soap and water. Be sure to check the mask first for any holes as this will make the mask ineffective.

hold the mask by its ear loops and place them around your ears. If you’re using our masks with the adjustable ear loops, you can tighten the straps so the mask will securely on your face.

Be sure that the mask fully covers your mouth and nose, and that there are no gaps between your face and the mask.

While wearing your mask, avoid touching it. This includes your eyes, nose and mouth. Replace the mask with a new one once it becomes damp.

Cloth masks can be washed just like other clothes in the washing machine, or hand-washed using soap and warm (not hot) water. Masks can be hung in the fresh air to dry off before re-using.

You should wear a face mask in locations where there is a higher chance of transmission of COVID-19. This includes but is not limited to: visiting busy places such as shopping malls or markets, on public transport or in areas where it is difficult to stand1.5 metres away from others.

The fabric masks can be cleaned and reused. Buying at least two is a smart idea because you’ll still have a clean one ready to go while your other mask is being washed.  Try not to re-use the same one on the way home that you used on the way to work.

It is important to place a clean mask on for any new situation. It is dangerous to re-use a cloth mask without washing, since it may become contaminated which will result it being less effective.  To keep your sterile masks secure, carry them in a bag or the packaging it comes in.

before removing your mask, clean your hands with soap and water. 

Take the mask off by removing loops from behind your head and pushing the mask away from your ears.   

Once the mask is removed, place it straight into the laundry or store inside a plastic bag until it can be washed.

Clean your hands with soap and water.

Masks are not recommended for children and people aged under 13 years, but individual families can make their own decisions regarding their children. Children under two years should never wear a face mask due to choking and strangulation risks.

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